A few weeks ago, she received devastating news that her dad had passed away unexpectedly. Compounding that tragedy was the fact that Southwest Airlines was trying to stick her with two overpriced plane tickets, a decision she calls heartless.
highlands inn california Many readers of this site know how the system works. Bereavement fares are all but extinct, mostly highlands inn california because passengers took advantage of them and the abuse cost airlines a lot of money. As a result, regular non-business travelers like Kucinski must pay the full walk-up fare for their planet tickets highlands inn california when they fly to a funeral.
Is that fair? Probably not. But the ethically-challenged passengers who used to lie about their aunt or uncle dying so they could get discounted plane tickets that wasn t fair to the airlines, highlands inn california either.
highlands inn california The question today is: What should I do with bereavement fare problems? Do I send them to the airline and ask them to reconsider them? Do I tell them tough luck it s the price you pay for a ticket? (Sorry about the death of your father highlands inn california or mother, highlands inn california by the way.)
I understand how Kucinski highlands inn california must have felt. I get the book thrown in my face every day as a consumer advocate, and it never gets easier. While the agent might have been a little nicer about her plane tickets, she was just doing her job. Southwest Airlines and indeed, most airlines, don t offer bereavement fares, even when you show a death certificate.
I contacted the customer service department and relayed my experience to a an agent who apologized, and transferred me to a manager. After an enlightening discussion with the manager, I was told that was the only fare available and that is why I was charged that amount and there was nothing they could do for me.
Here s Southwest s mission statement : The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit.
There s a relatively happy resolution to this case, but before I get to that, let me set up today s Can this trip be saved? question. Should I mediate bereavement fare cases? Or should I offer the same answer, which is that these special fares are more or less gone now?
They also informed us that if we needed to call for a reservation and we didn t have access to a computer, that a call needs to be made the customer relations specifically in Dallas at a specific phone number that is not advertised.
I had always heard that we (as the family highlands inn california of the bereaved) should contact the RED CROSS, though I have never done that. Does the RED CROSS offer that service? Should they? I have produced a death certificate to receive a refund as I had to cancel a plane trip and fortunately had purchased travel insurance with the ticket. Donna
Over the past 10 years I have had to book flights for my husband and/or other family members to attend a funeral. In my experience bereavement fares are price gouging. I remember being quoted anywhere from 800-1200 for a round trip flight for one seat. It was much cheaper to search for regular tickets online. I think this is sad because many people especially older folks have the impression that bereavment fares are a special lower price and they do not have the means to search online for cheaper fares. highlands inn california 441 is not outrageous especially at the last minute and a lot cheaper the bereavement fares I have seen.
You have to understand that the airline has bills to pay too. And back in the day they would have people flying cheaper because they lied about bereavement highlands inn california fares. Im searching now for the best fare that can get me to Chicago from Kansas City But no luck in that
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