According to NBC News (see above), the hotel industry is set to take in nearly $2 billion in additional fees, a figure that's up 5% over last year's take. Bjorn Hanson, a hotel expert and professor at NYU, is the man behind the figures. The uptick can be tied to both higher occupancy rates, and an increase driving rental cars in seattle in the number of hotels charging driving rental cars in seattle these fees (according to the American Hotels Lodging Association 23% of hotels now charge for internet driving rental cars in seattle access, up from 19% in 2010).
Oh ye of little faith! I have no doubt, Mr. Hanson, that someone in that vast industry will come up with another insidious fee, and soon. With $2 billion dollars above room rates as a payoff, the incentive is too great not to. Perhaps a fee for leaving your room service tray outside your door, rather than waiting for it to be cleaned out of your room? Or how about a fee to use the services of the concierge? Or a fee to use the elevator instead of the stairs? There are so many possibilities!
Several weeks ago, JD Powers and Associates released their latest study on customer satisfaction for hotels. After polling nearly 62,000 people they concluded the satisfaction is down overall since 2011. Internet and wifi access was a crucial issue for travelers.
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