One way to streamline the process, suggested Greif, is to use currently available technology to give

According to the just-released J.D. Power and Associates 2011 North American Rental Car Satisfaction Study, renters overall impression of their experiences improved for the second consecutive year, measuring 758 on a 1,000-point scale, up from 750 points in 2010.
Rental car companies continue budget car rental toronto to build upon the improvements made in 2010 and are bouncing back from the lower satisfaction levels reported in 2008 and 2009, said Stuart Greif, vice president of the company s travel practice.
budget car rental toronto The study, which was based on more than 12,500 evaluations from U.S. and Canadian travelers who had rented a car within the previous 30 days between January and September, budget car rental toronto looked at six categories: cost and fees, the vehicle itself, shuttle bus/van service and the processes for pick-up, return and booking.
budget car rental toronto The top-scoring company? ACE Rent A Car, which scored 793 out of 1,000 points, well above the industry average. Included in the rankings for the first time, the company scored particularly well in the shuttle bus/van and cost and fee categories.
The study also found that the average budget car rental toronto wait time to pick up a rental car was 17 minutes, down from 20.5 minutes in 2010. Nevertheless, that still presents a challenge as customer budget car rental toronto satisfaction falls off sharply before then. According to the study, the score for overall satisfaction with the pick-up process was 825 points budget car rental toronto for customers who waited one to five minutes vs. 809 for customers who waited six to 10 minutes.
Consumers may be unrealistic and irrational [about pick-up times] but if they re all that way then that s the expectation, said Greif, citing a similar scenario in the hotel industry. People want to feel a personal connection but having to wait too long cuts against that.
One way to streamline the process, suggested Greif, is to use currently available technology to give customers real-time updates about shuttle-bus budget car rental toronto arrivals, steer them directly to their cars and automate the return process.
There s no reason you couldn t have GPS [capability] on the buses and a sign showing budget car rental toronto how many minutes until the bus will be there, he told msnbc.com. Whether it s 20 minutes or 40 minutes, you can decide whether you have time to grab a bite, use a restroom or make a phone call.
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