There are so many poignant facts that I need to relay to you, I�m not even sure where to start or ho

I travel quite a bit personally and for business. While I have flown with a number of airlines, I had never flown with either Delta or American Airlines- and now I know why. I am extremely irate that a company would admittedly put its bottom line above the satisfaction of its guests and in turn, ruin a family�s dream vacation.
Our daughter is going to college this coming fall and we looked at this vacation rental cars florida as a celebration rental cars florida of her graduation, a Father�s Day present for my husband, and potentially one of our last vacations with our �kids� as our daughter would be entering womanhood when she turns 18 in August. I spent months planning this vacation- starting last December. Due to Delta though, instead of being the dream vacation I planned, it turned out to be a $10,000 nightmare.
There are so many poignant facts that I need to relay to you, I�m not even sure where to start or how to put these points into a manner that you will be able to follow along with. I am going to first list how the day was planned and then how it turned out due to Delta�s uncaring and selfish motives.
We were scheduled to leave BWI on flight DL1825 at 9:00am for Atlanta to catch connecting flight DL547 at 12:10pm and ultimately arrive in Providenciales at 3:02pm to begin our dream vacation. Upon arriving in Turks and Caicos, we were going to have a late lunch as soon as we arrived (since the airlines do not provide food- even when traveling all day), hit the beach for a while and then get dressed for �Dance Around The World� and a late dinner at Mario�s Italian Restaurant. My daughter is about to start playing Division 1 soccer in college rental cars florida in August and has a very stringent daily workout routine. She works out every day- even on vacation (she worked out every day we were in Mexico June 5 � 12), so she was planning to get in a run with my husband and work out at the gym. The kids (14 and 17) planned to hit Liquid Nightclub and dance the night away while my husband and I unpacked everyone, showered, and climbed into bed exhausted, but excited to enjoy Father�s Day and the remainder of our vacation.
We arrived at BWI and found complete mayhem at Delta�s ticketing gate. There were multiple lines, no one knew if they were in the right line, there was only one lady working the baggage line for people who checked themselves in at the self-check-in kiosks and multiple people were fretting rental cars florida that they were going to miss their flights because the lines were taking so long. I asked my husband to wait in line so I could try to find someone who worked for Delta to see if we were in the right line since we were flying rental cars florida internationally and there is normally a separate international ticketing line. After searching and finally finding someone, I was told I was in the right line. So we waited only to find out we WEREN�T in the right line. We got in the right line and waited some more. We checked our bags, boarded the flight, and thought the worst was behind rental cars florida us. HOW WRONG WE WERE!
We arrived in Atlanta and headed across the entire airport straight for the gate to catch our next flight. As we approached the gate, we heard them paging our name and ran over to the counter. Your representative, Doris House, said that �Delta regularly oversells their flights by 10 seats to account for cancellations, but unfortunately no one cancelled, so we did not have seats.� At first I thought she was joking and waited for her to say �just kidding�, but it quickly became apparent that she was not kidding. I told her that I paid for this flight rental cars florida back in January, I checked rental cars florida us in on-line yesterday, and the boarding passes I printed out said �confirmed�. She said that �she understood, that we didn�t do anything wrong, rental cars florida it was just luck of the draw�. They were asking for volunteers, but who in their right mind would volunteer to stay in Atlanta when they were supposed to be lying on the beach in Turks and Caicos??? They were offering a $400 credit to take a later flight and a $600 credit plus overnight hotel accommodations, and lunch and dinner vouchers for people who would take a flight the next morning. Surprisingly, no one jumped at the chance to miss a day in paradise. I asked repeatedly if there was anyone that I could speak to as the resort we were staying at was approximately $800 a night and now we would be missing out on an entire day. Doris said that there was no one I could speak with and nothing I could do. I told her that I wanted a number of someone I could talk to, so she gave me one, but when I called it, it was only open Monday � Friday. I told her I wanted a weekend number and she gave me another number which turned out to be a fax number when I called it. The third number she gave me was only available on weekdays as well, so I gave up as I watched our luggage being removed from the plane and our day flying away along with everyone else that was on our flight. I asked what was going to happen to our luggage and Doris said it was being re-routed with us. Doris told me that we were going to be routed through Miami and would leave Atlanta at 2:55pm on flight rental cars florida DL1860 and leave Miami at 6:25pm on American Airlines flight 625 arriving rental cars florida in Providenciales at 8:05pm. rental cars florida She said that since we would be arriving more than 4 hours after our original arrival time, they were reimbursing us twice the amount of our tickets. Since I spent about $2,000 on the tickets, I was shocked when she said the amount rental cars florida was on $356 per person. They would not be reimbursing us for the taxes, fees, or for the flight from Baltimore since we were able to get on that one. GETTING ON THE BALTIMORE FLIGHT DOES NOT HELP WHEN IT DOES NOT GET YOU TO YOUR FINAL DESTINATION!!! I told Doris that this was not acceptable as we were losing money by not being at the resort- not to mention the aggravation rental cars florida of having to take yet another connecting flight. She said that that was all she was able to do other than offer me a $100 credit for a future flight. YOU WERE OFFERING PEOPLE $400 - $600 PLUS HOTELS AND MEAL VOUCHERS, BUT WE WERE ONLY BEING OFFERED $356 PLUS $100 CREDITS??? YOU OFFER MORE TO PEOPLE WHO ARE VOLUNTEERING TO HAVE THEIR DAY RUINED THAN YOU DO TO PEOPLE YOU FORCIBLY RUIN??? HOW DOES THAT MAKE SENSE??? Doris assured me that she was doing the most she was authorized to do and I could contact Customer Care for further reimbursement. So I asked for lunch vouchers to feed my children and spent the next 30+ minutes in line at Delta waiting to get the reimbursement checks and new boarding passes. Robert from Delta was very unsympathetic and seemed annoyed to be dealing with us. Imagine that- you guys ruined our day and your associate cops an attitude because he has to do his job! We went back to the other side of the airport to board flight DL1860 which ended up being delayed and left at 3:45pm instead of 2:55pm. I should have been lying on the beach with my family- not boarding 2 more planes! We arrived in Miami, looked at the monitor and saw that the flight to Providenciales was on time (thankfully, but since we arrived late into Miami, we had 10 minutes to get to the gate.) We ran across the airport- me in high heel sandals- we had to go out and re-enter security and sprint to the gate. I told my husband and son to run ahead and hold the plane. When I finally made it to the gate, my husband looks at me and tells me that this flight was now delayed an hour! So we sat in Miami�s airport with nothing rental cars florida to eat for dinner and waited for this plane to depart. The flight left an hour late at 7:25pm rental cars florida and we arrived in Providenciales shortly after 9:00pm. We waited for our baggage only to find out it wasn�t on the plane. So instead rental cars florida of getting on our shuttle to the resort, we had to go get in line to report our missing baggage (Record locator TMUEOY for bags DL021520, DL021519, DL021518, and DL021517). ALL 4 BAGS WERE MISSING! EVERYTHING WE HAD FOR THE TRIP WAS IN THOSE BAGS! We were told that the next flight would not arrive until 1:56pm the next day and that our bags should be on that flight. I asked what we were supposed to do for toiletries and clothes for that night and the next day and was told that we would just have to wait until the flight rental cars florida arrived tomorrow. After putting in our claim, we had to wait for other passengers rental cars florida to file their claims before the shuttle would take us to the resort. By the time we arrived at the resort (Beaches) it was after 10:30pm- all of the better restaurants were closed as were all of the shops. I asked the resort staff if they had anything- rental cars florida toothbrushes, rental cars florida toothpaste, deodorant, etc as we had left our house at 5am, been through 4 airports, and we smelly and exhausted. Unfortunately, they did not have any deodorant and were out of toothpaste and the shops were closed. So we went to our room with toothbrushes to brush our teeth with water, razors, and shaving cream. My daughter was angry that she wasn�t able to complete her workout for the day. Since we were sharing a room with our 2 teenagers, everyone had to sleep fully clothed in the clothes we had been wearing all day- regardless of how uncomfortable or smelly they were. The kids were both pissed off and didn�t want to go to the disco smelling the way they did and not having rental cars florida any �cool� clothes to wear, so we all went to bed hungry, smelly, exhausted, and livid that I spent $800 for us to put our heads on the pillow wearing the same clothes we had left the house in that morning.
Wake up wearing fresh clothes and have a nice Father�s Day morning breakfast with the family. Go to the beach, have a nice family lunch at Barefoot On The Beach, rental cars florida partake in the resort�s activities rental cars florida throughout the day, my daughter, husband, and myself wanted to work out at the gym and go for a run, enjoy a Father�s Day dinner at Le Petit Chateau, have the resort photographer take family photos to commemorate our last Father�s Day with our daughter as a �child� and take part in the �White Out Party�. We also saw a sign upon check in for a Glow Worm tour which only hap