Understands basic need to secure reservations by requesting to reserve a new booking on all rate quo

Norwegian Cruise Line employees share the VISION of being the cruise line of choice! Our MISSION is to consistently exceed customer expectations and deliver value for our guests, travel partners, and employees! Some of the things we VALUE are: service, innovation, integrity, teamwork, community involvement, health, safety, and environment, and passion!
Come join a company who s been NAMED Europe s leading cruise line at the World Travel Awards for the fifth year in a row (2008, 2009, 2010, 2011, 2012), Budget hotel in san francisco Travel Magazine Readers Choice Award for Best Cruise Line for 2012, AND Travel Weekly s Best Overall hotel in san francisco Ship rewarded to our very own EPIC! Begin your voyage and make Norwegian your career destination as a Vacation Planner - FIT!
Handle and service phone calls to book cruises and promote Norwegian Cruise Line products. Provide support to our travel partners and guests. Provide the highest level of service to all related travel partners. Direct all escalated matters to the appropriate resource.
Demonstrate effort in maximizing revenue opportunities by offering to confirm hotel in san francisco space, offering hotel in san francisco stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products.
Understands hotel in san francisco basic need to secure reservations by requesting to reserve a new booking on all rate quotes. In addition, maximize revenue opportunities by offering additional products, such as ancillary items, on all reservations.
Understands personal impact to call center hotel in san francisco performance results by own performance in the area of break/lunch adherence, attendance and punctuality. Ability to meet department attendance guidelines to include hotel in san francisco a minimum of 40 hours weekly and shifts that include various work shifts. Flexible schedules including evenings, weekends, and holidays.
Hours for this position: We are open from 5am-10pm Monday through Sunday and this department holds a shift bid every 3-4 months. You could be scheduled ANY shift between those hours. Shift bids are based on seniority.
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