Saturday, January 26, 2013

The day of my departure arrived.  My Southwest flight was delayed over an hour, causing me to miss m




Dollar Rental Car no longer exists for this Baby Boomer.  Failing to hold my prepaid 7 day car rental reservation when my flight s arrival time was delayed for 4 hrs. they wished me good luck getting another car, and called for the next customer in line.
Three months hotels in jacksonville florida ago, I got an email from United airlines telling me I could trade in my accrued frequent flyer miles for a Dollar Rent a Car reservation.  I had a weeklong trip coming up, and was delighted to learn I could get a one week rental in exchange for my miles.
The day of my departure hotels in jacksonville florida arrived.  My Southwest flight was delayed over an hour, causing me to miss my connection.  Remember the old days when if an airline screwed up and caused you to miss your flight they'd try to book you on another airline?  Yeah well, forget that too….customer hotels in jacksonville florida service oriented Southwest Airlines doesn't offer that service.  And….they don't let you on the plane you hold a ticket for if they know you're hotels in jacksonville florida going to miss your connection.  Too bad lady, and good luck with getting a flight to the Midwest from CA at 1:30 PM, for your mothers 90 th birthday the next day.  For two hours, I pounded away on my iPad and cell phone at the airport, and finally found a flight ($306.) hotels in jacksonville florida leaving at 4:05 on another hotels in jacksonville florida airline.
Dutifully, as soon as I booked the new flight I called Dollar Rental Car's national customer service number to notify them that I'd miss my 8PM car rental pickup time.  The rep I spoke with pulled up my reservation on the screen, noted it was a prepaid rental from United's Mileage Plus offer, and ASSURED me "you have NOTHING to worry about, your rental will automatically be held for 24 hrs. from the time you were scheduled to arrive.  You have until 8PM the next day to pick up your car.  It will be held for you."
Guess where I'm going with this?  Per the operations manager at Dollar the next day when I went into pick up my car:  "I understand ma'am, but unfortunately you were given the wrong information from our representative. We only hold prepaid vouchers like the one you have, until closing time of the day the rental was reserved for. You can try the other rental desks to see if any of them have a car.
One hot summer day, my 3 year old followed me around the house asking me to take her to a cat pool . Over and over, I heard the same request, Mommy, I wanna go to the cat pool. In my mind, I was thinking what is she talking about?? Suddenly it dawned on me. The week before hotels in jacksonville florida we had stopped by the neighboring town s kiddie pool. She heard it as KITTY pool. G.K.

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