automobile rental , car rental , cars , Customer service , dollar rent a car , poor customer service airline ticket buying sites , poor service , rental car , rental services , speaking to a manager , transportation , Travel , vacation
I ve always thought that vacation money spends easier . For example, when I m on vacation at the beach I won t hesitate to pay outrageous prices that I would never agree to at home. Somehow, the atmosphere and the relaxation help to justify the cost. The expense of a family vacation airline ticket buying sites at a theme park, too, can be justified when we realize that you can t really put a price on the memories that we make.
As a frequent traveler I've had many experiences, both good and bad, with various customer airline ticket buying sites service airline ticket buying sites individuals at airports airline ticket buying sites and rental car locations around the country. The worst experience, however, involved a Dollar Rent A Car employee in the Dallas Love Field Airport terminal location.
Last Friday, I arrived to pick up a car that I had arranged to rent via the internet some time ago. After much research and several telephone calls, I had agreed upon a weekend rate of $150 as well as pick-up and return arrangements. However, when I arrived at Dallas Love the clerk at the Dollar counter all but refused to honor the previously arranged price. According to her calculations and including various add-ons to which I had not agreed, she tried to charge me $298 instead of the agreed upon rate of $150.
She aggressively, airline ticket buying sites and rudely, insisted that I purchase a full tank of gasoline in advance regardless of the amount that I would be using. She took a deposit in the amount of $369, an outrageous 246% of my agreed upon rate, and did so with a most negative and unpleasant attitude.
Realizing that customer service was not her forte, and not wanting to find myself a pedestrian stranded in an airport, I signed her electronic contract airline ticket buying sites and proceeded to the Dollar car lot where I spoke with a supervisor on duty. He apologized for the clerk's behavior and offered me a 10% discount and a free upgrade airline ticket buying sites to a larger car.
Travelers have many choices when it comes to rental cars and since they all, basically, offer the same cars the differences between them boil down to price and customer service. Dollar Rent A Car failed in providing both to me last weekend.
Kindly remind your employees, from clerks to district managers, that customer service is the only real product that distinguishes Dollar Rent A Car from other car rental companies and that when the service they provide is sub-par, a customer is lost forever.
Of course I don t expect to receive a response from Dollar Rent A Car. I hope, however, that management at the company appreciates feedback from customers. I think we all should take the time to point out extraordinary service, airline ticket buying sites both good and bad, when the opportunity presents itself. Asking to speak to a manager doesn t always have to be a bad thing.
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I ve never done Dollar usually airline ticket buying sites it s Enterprise but I would have had no problem telling her where she could shove her $298 and I would have asked to speak to the highest person in charge and ripped airline ticket buying sites them a new one.
I usually use Hertz because we have a person at the office that helps out. But this time I made a reservation online. I almost walked away to another counter but didn t want to risk becoming a pedestrian.
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