
They may be asking you to increase your value. If you find yourself in this situation, make sure you can educate your customer better about the value of your product/service. Otherwise, they may end up going somewhere else. Listen and you may learn something. You usually don t have to lower your price. You just need to re-state the value of your solution in a more effective manner to enlighten your customer. (This assumes that you do have a good value proposition.)
Then, they will have to find another supplier/vendor that can actually do the job right for them. Chances are, it won t be you, because they ll end up being mad at you. You were not prepared well-enough to create a win-win sales transaction the first time. Your poor-preparation will reflect upon the reputation of you and the company you represent.
Learn how to present and demonstrate your value proposition travel packages asia in the eyes of your prospective customer. Catalog in your memory, travel packages asia numerous stories you can tell about un-happy customers that purchased a similar solution that did not full-fill their needs. travel packages asia Be ready to point-out the differences.
Understand how to engage the customer properly. Learn the tools of your trade so that you can help others get what they want and need . You are a professional aren t you? Then start preparing and performing like one.
I have one of the best what not to do examples I have ever seen. Let me start by saying Payless does not necessarily mean you are going to pay less. I had some presenting work to do in Florida and the company I'm working travel packages asia with made all my reservations so I was just going with the flow.
I arrived in the Tampa airport at about 10:00 at night after leaving for the airport in Seattle at 8:00 that morning. Excited about my trip I was in a great mood and after walking around all the airport rental car agencies was directed to the shuttle to go to the Payless Car Rental Lot. As I was checking in to get the car the robot behind the counter asks me what level of insurance travel packages asia I would like. I explained I have full coverage and would pass on the insurance. After 10 minutes of the hard sell and an education on deductibles I finally got my point across. He then said they were going to put an $800.00 travel packages asia hold on my credit card, (who wants that when they are going on vacation), in order to rent the car if I declined the minimum insurance which was 17.99 per day, (not much less than what they had quoted travel packages asia to rent the car). I explained what the word extortion meant and was told I could get a cab and rent a car somewhere else. Fine, I rented the car and was explained to that if I bought gas from them it was $2.50 a gallon.
I'm on my way back to the airport to fly home and dead on my feet. Running a little late I figured $2.50 a gallon is fine for gas and went straight to the rental lot. A girl comes out and after seeing the tank is half empty asks me if I would like to go fill the car up and bring it back. I said $2.50 a gallon is fine plus I didn't have time. She said $2.50 a gallon oh no it's $6.00 a gallon. I was ready to come unglued but she wasn't the one that had told me $2.50 so I explained what I was told. She said oh that's only if you prepay for the gas. I told her that was never mentioned and for sure $6.00 a gallon was never brought travel packages asia up.(I passed travel packages asia 6 gas stations on the way to the airport), again too bad. I got on the shuttle bus in awe and started to talk with the driver. First thing I said was man you must catch a lot of crap from people getting on this shuttle after being treated Payless Rental Car treats travel packages asia people. He told me story after story of people going off as they climb into the shuttle.
It is amazing to me that with the cost of client acquisition as high as it is they basically run their business as if they never ever expect repeat business or referrals. With the internet being totally interactive travel packages asia the way it is now companies can't get away with purposely sticking to the customer anymore. To me and anyone you know a favor by sending this to anybody you know that might be renting a car in the next 5 years.
This was another travel packages asia small test of attitude as it stung a little bit thinking that this company actually had a system for sticking to its customers and they had just got me. I helped myself travel packages asia out of it by first of all asking the driver why he worked there and promised to send him a book on goal setting that might help him in moving on, (wonder who's book I sent him: www.prioritiesmanagement.com).
Be prepared to present and demonstrate YOUR value proposition well enough that your customer will do business with YOU and then deliver on your promises so they don t have to get it somewhere else for less. Save your customer the time and expense of having to do it right the second time around. If you do, you may be able to be their solution provider the first time around.
Howard is an Internet Sales Consultant . He speaks professionally about Web Marketing and Sensible Selling from an experienced entrepreneur's viewpoint. He also provides individual coaching, group training, travel packages asia and web consulting. Contact him now .
I hear these stories all the time, it seems cheap car rental companies are prone to give you annoying experiences. Lucky for me I didn t have problems with car rental Raleigh but some of my friends who didn t take my advice and went for the cheapest car rental got burnt.
Hey, you should have to prepared well t to create a win –win sale. Poor representation will reflect your reputation the company you represent. Learn the tips of sales so that you can "help other get what they want need".
Hey, you should have to prepared well t to create a win –win sale. Poor representation will reflect your reputation the company you represent. Learn the tips of sales so that you can "help other get what they want need".
Well written article.Great efforts really done here.I really travel packages asia enjoyed this article while reading.It is important to educate your customer better about the value of your product/service.Grateful to you for sharing this article with us.Keep sharing with us.
No comments:
Post a Comment