Monday, February 18, 2013
He recommended travel firms build their business around a team of travel experts who have their own
SINGAPORE, 19 October 2012: Travel agents who stop doing business like the internet will stop losing business to online channels, TAfasttrack founder and CEO Adrian Caruso told 50 travel agents attending a conference on the sidelines of ITB Asia, Thursday.
Heading a successful company in Australia that fixes companies in trouble, he told agents they had to change their thinking village inn restaurant albuquerque by recognising they were no longer representatives of airlines or hotels acting out the role of agents. They should stop trying to compete with the internet offering competitive prices that requires very little interaction with customers or personalised service.
But his bottom-line advice was change the business model to service fees and offer customer service at a much high level to build loyal customers who will be happy to make referrals and recommend the agency to their friends.
"Act like a concierge providing a full range of services village inn restaurant albuquerque rather than an agent for an airline or hotel, add value through follow-up and added value. Change your thinking and be a personal travel manager."
He recommended travel firms build their business around a team of travel experts who have their own promotional brochures to outline their particular expertise in travel to potential customers, the first task being to sell the company s expertise through its team of specialists.
Are you suggesting that charging a fee is more sensible to that of looking for commission and that we act as consultants for the client rather than act as Agents for the supplier? If yes, have you taken into consideration the liabilty issues related and who would compensate for damages claimed by eithet the client or supplier. Your comments and advise to a Travel village inn restaurant albuquerque Professional how to overcome such crucial concerns.
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